Monday, July 14, 2008

Research findings: interests and involvement

In a telephone survey conducted for K-State Research and Extension in Summer 2007, 70-percent of Kansans said they were “very interested” in health and nutrition issues; and 68 percent said they were “very interested” in environmental preservation issues. About 80 percent said they were “very” or “somewhat” interested in not only those two topics, but also community development; home and family; lawn and gardening; and youth development.

The same survey showed that the highest number of Kansans are “very” or “somewhat” involved in health and nutrition (81 percent) and home and family (78 percent) activities. In order, the same group said they were also involved the following:
- lawn and gardening (69 percent);
- youth development (56 percent);
- environmental preservation (55 percent);
- community development (54 percent);
- agriculture (35 percent); and
- 4-H (21 percent).

The results indicate strong opportunities for K-State Research and Extension to reach Kansans who have interest in areas beyond their direct involvement. One approach may be to make sure that participants in a program also receive information about all of the programs offered at the local office.

For more information, contact Pat Melgares, 785-532-1160, melgares@ksu.edu
Share/Save/Bookmark

Monday, July 7, 2008

Metro Residents Areas of Interest, Means of Communication

In a statewide telephone survey conducted in summer, 2007 for K-State Research and Extension, we wanted to find out what type of information metro audiences were wanting. Of those who indicated they lived in "urban" or "suburban" areas, two-thirds or more said they were "very interested" in the following types of information:
-Environmental Preservation
-Health and Nutrition
-Home and Family
-Youth Development

How does that compare to all current users?

Metro residents are less interested in community development, and lawn and garden; and more interested in home and family issues. There seems to be similar interest among both groups in the areas of environmental preservation, farming/ranching/agribusiness, health and nutrition, and youth development.

We also wanted to know how metro residents wanted to receive information. According to this research, more than three-fourths of metro residents indicated the following communication methods were "effective" or "very effective":
-Internet
-Radio
-Direct phone access with specialists
-Displays in public places

Further focus groups confirmed this, finding metro audiences´ three top sources of information are the following:
-Internet/Web sites
-Radio
-Local businesses/ professionals/ community resources (including public library)

This differs from our current users, in that current users say they prefer newspapers, television, brochures/reports, presentations/seminars, telephone, public places, and newsletters.

These results - and how they differ from our current users - are something to keep in mind as you are developing programs and materials to attract new clients in metro areas.
Share/Save/Bookmark

Tuesday, July 1, 2008

Web 2.0

Web 2.0

We asked Neal Wollenberg, information and education technology specialist, how he defined Web 2.0, and here is his response:

Oooooh baby, baby it’s a wild world wide web... 2.0.

Okay, maybe Cat Stevens wasn't thinking about Web 2.0 when he wrote the lyrics to Wild World, but in the IET unit we certainly are! Web 2.0 is one of the many techno buzzwords being used today by, well, just about everyone. In May, 2007, I attended a conference in San Francisco aptly titled “Web 2.0 Expo.”

During this expo, many of the participants were given t-shirts that had a printed graphic on the front that said, “Web 2.0 is ______________.” Out of the thousands attending the conference who proudly wore their Web 2.0 t-shirts, I saw two people who had actually filled in the blank.

I thought about this for the entire week of the conference, continually asking myself the question, “Why is everyone, myself included, purposely leaving their shirts blank?”

I came to two conclusions:
* The first was that no one really knows what Web 2.0 is;
* The second was that Web 2.0 is literally “everything” and therefore it is incredibly hard to define with one word.

So at this point in my rambling, you may be asking yourself, “What is Web 2.0 and how does it benefit me as an Extension Agent?” It's a great question and one that I'll try to briefly answer.

First of all, Web 2.0 as we know it is an evolving phenomenon. It truly is hard to define with one word, but it can be narrowed down to the following.

Web 2.0 is a trend in web design and development that provides
1) a second generation of web-based communities (blogs, wikis);
2) web services (RSS, Web Search and Atom feeds); and
3) applications (Content Management Systems, Workflow Management)

…that aim to facilitate creativity, collaboration and sharing between users. (I modified this definition from http://www.cpseo.com/glossary.html)

Personally, I think this is a pretty decent definition. The key word, though, is “users.” The World Wide Web was originally a network of static pages updated by a few people that pushed information at its users with relatively little interactivity. Web 2.0 technologies are
just the opposite, in that different applications, services and communities push to and pull from the user and allow the user to define what s/he wants to interact with.

A second question for Extension professional is, “How does it benefit me.” With Web 2.0 new technologies are emerging every day that take advantage of this interactivity. I'll limit this to one example, but hopefully it will be easy to see this concept applied to other areas in your field of work.

Consider that you may receive an e-mail with a question regarding average daily grain consumption on a Kansas dairy farm. To answer that question, you would need to gather information from as many dairy farmers in Kansas as possible. It may very well be a tedious task, or the information you gather may be a year or two or ten old.

However, what if there were a section of the K-State Research and Extension web site where dairy farmers could go in on a daily basis and record how much grain was being used on their farm, and that information was then immediately and automatically updated on the web site and broken down into any different number of combinations? The information you are needing to reply to the e-mail would be at your finger tips.

Take this a step further and add in an RSS feed that pushes the information out those who have requested it through the Web site. Then you have information that people need, generated and input by many people (rather than tediously gathered by a few) then automatically sent out to the people who need it. Web 2.0 gives us the capability to do this.

So, when we re-ask the question, “What is Web 2.0?” we realize that when we fill in that blank on the t-shirt we can use the word “Us.”
Share/Save/Bookmark

Friday, June 6, 2008

MARKETING: THE BEST OF US

Sometimes it's nice to stop and smell the roses, so this week we want to focus on the great marketing going on across K-State Research and Extension. Below are just a few of our favorites:

-Sedgwick County 4-H is an excellent example of the impact of consistency, with their consistent look-and- feel on banners, handouts, and other materials.

-Shawnee County sends out picture-postcards with quick tidbits about what they've been doing, and their Impact Annual Report is short and makes good points. This is just the tip of the iceberg on their marketing efforts.

-Cowley County's Website continues to provide excellent content in an attractive layout.

-Deb Sellers's work on "Sage Wisdom" materials continue to leads the industry, with a comprehensive Website, and additional audience-targeted materials in 2008. It's not so much the tactics she implements, but more the strategy she puts behind them.

-Jana Beckman's field days, press releases, special winter meetings, and quarterly reports are great examples of a small shop partnering with many others (on and off- campus groups) to get projects done and communicate impact information.

-Stacie Minson does an excellent job keeping residents in mind. She develops targeted fact sheets, advertisements, comprehensive Website, great signage, and much more in her watershed efforts.

-The newsletter design templates that are being produced through Distribution in the Dept of Communications have provided great quality, consistent looks to many county and district newsletters.

-The Event-in-a-Box project, spear-headed by Nancy Peterson, has helped with many events throughout the state. Possibly the top outcome of that particular project is the real estate style signs that are now staked across the state.

-Johnson County's horticulture program continues to be a leading source of horticulture information in Johnson County and beyond. Especially noteworthy is their stable presence in the KC Star.

And let's not forget Bourbon County's brochure, Meadowlark District's introductory display, and Labette County's Web sites.

We Know there are more great marketing examples in our state. Please, tell us about them. Click "coment" below and brag about yourself or your peers.
Share/Save/Bookmark

Marketing: The Best of our Peers

This week, I will be attending an Association for Communications Excellence conference, where I have the chance to talk with my peers at other land-grant institution. With that in mind, let me share with you some of the great things going on across the system, nationwide:

-eXtension. Can we really talk about marketing Extension without listing eXtension? If you haven’t already, visit the site (www.extension.org.) See what all the fuss is about.

-UNL’s Lancaster County (Lancaster.unl.edu/4h). Their Egg Cam drives users to their site from around the world, especially during hatching time. And while the Web visitors are there, they can learn more about the 4-H program in Nebraska.

-Extension en Espanol (http://extensionenespanol.net/). This site is not only a great resource for existing Spanish materials, it also serves as a quality-control checkpoint for Spanish Extension materials nationwide.

Let us know what else you've seen. Add your own "best of" list by clicking "comments" below, or contact me at lsleicht@ksu.edu.
Share/Save/Bookmark

Great marketing find: brochure holder

If you are looking for a portable brochure holder, consider this one:

http://www.displays2go.com/product.asp?ID=7342

It rolls up into a 3-inch by 24-inch cylindrical bag, and is easy to carry. It has a steel base and is stable once it is set up. It has eight pockets that will hold 9-inch by 12-inch documents.

We bought three of these for use at the State Fair, 3i show and other similar events. They cost less than $40 from the vendor listed above, and seem to be good quality. They are a little challenging to set up, so you do want two people to help with that. Otherwise, we're excited about this find.

If you would like to see a sample before you purchase it, we have them standing in our offices in Umberger Hall. Just contact Pat Melgares (melgares@ksu.edu) or Linda Sleichter (lsleicht@ksu.edu) to schedule a time to check it out.
Share/Save/Bookmark

Tuesday, May 13, 2008

COMMUNICATING DURING CRISIS

Every organization or business is susceptible to a crisis. In addition to its numerous workings with the public, K-State Research and Extension has facilities, personnel, livestock and other resources statewide that carry the risk of something going wrong.

Thinking ahead of crisis is crucial for managing a crisis. While detailed plans are the best way to make sure everyone in your office or unit know what they should do in a crisis, here're some guidelines for forming a crisis response:

* When a crisis occurs, gather the following information:
  1. What happened?
  2. Who does this affect?
  3. Is danger still present?
  4. Who is responding to the incident (local authorities, other?)
  5. Are there injuries or fatalities?

* Contact your immediate supervisor immediately. He or she will need the above information, and should also know what additional steps should be taken.

* Communicate immediately. If you don't know all the facts of a situation, let people know what has happened and what you are doing - even if to say that you don't have all the facts but are working to get complete information. You will immediately be recognized as an organization that is being open and accessible.

Crisis communications guidance, templates and consultation is available through the K-State Research and Extension Department of Communications. For more information, contact Pat Melgares, 785-532-1160, or melgares@ksu.edu . --Pat Melgares
Share/Save/Bookmark